Privacy Policy

CHA Properties respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains what information we collect through this website, why we collect it, and the rights you have over it.

1. What Information We Collect

When you use our website, we may collect the following personal information:

• Contact details you provide through our forms, such as your name, email address, and phone number;
• Property information you share with us, such as your suburb, property type, and details relevant to a valuation or enquiry;
• Technical information collected automatically, such as your IP address, browser type, and pages visited, gathered through cookies and analytics tools.

2. Why We Collect It

We collect and process personal information for the following purposes:

• To respond to your enquiries and requests, including valuation requests and contact form messages;
• To provide property valuations and related estate agency services;
• To send you property news, market updates, or marketing communications, only where you have consented to receive them. You may withdraw consent at any time;
• To improve our website and understand how visitors use it.

3. We Do Not Sell Your Data

CHA Properties does not sell, rent, or trade your personal information to third parties.

4. Third-Party Processors

We use a small number of trusted third-party service providers to operate this website, and they may process personal information on our behalf:

• Form processing: submissions from our website forms are delivered to us via a third-party form processing service;
• Analytics: we use Google Analytics to understand website usage. Google Analytics collects information such as your IP address and browsing behaviour on our site;
• Embedded tools: our bond calculator is provided by BetterBond and operates under its own terms and privacy practices.

These providers are only permitted to process your information for the purposes described above and are required to keep it secure and confidential.

5. Cookies and Google Analytics

This website uses cookies, which are small text files stored on your device, to help the site function and to measure how it is used. Google Analytics uses cookies to compile anonymised statistics about site traffic. You can accept or decline cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on. Declining cookies may limit some website features.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services to you, or to comply with legal, regulatory, and record-keeping obligations. When information is no longer required, it is deleted or de-identified.

7. Security

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, and unlawful processing. No method of transmission over the internet is completely secure, but we work to safeguard your information in line with POPIA's security requirements.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Be informed about how your personal information is collected and used;
• Request access to the personal information we hold about you;
• Request correction or deletion of your personal information;
• Object to the processing of your personal information, including for direct marketing;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the Information Regulator of South Africa.

9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be published on this page, and we encourage you to review it periodically.

10. Contact Us

To exercise any of your rights, or if you have questions about this policy or how we handle your personal information, please contact us at contact@chaproperty.co.za or call +27 83 475 7876. You can also reach us via our contact page.